Shipping & Returns
Everything you need to know about shipping and returns on Shedd
Shipping
2 days
Processing time
3–5 days
Delivery window
UPS
Carriers
Insured
Every shipment
Bundle & Save on Shipping
The more you win, the more you save
Heaviest Item — Full Price
Your heaviest item ships at the standard rate ($5–$15). This anchors your shipping total.
Each Additional — 50% Off
Every additional item's shipping is automatically cut in half.
$20 Daily Cap — Then FREE
Once your daily shipping hits $20, every item after that ships completely free.
Fast Processing
All orders ship within 2 business days. You'll receive tracking info via email as soon as it ships.
Track Your Order
- Email with tracking link
- Dashboard → "Won Items"
- UPS website
Buyer Protection
If your item doesn't arrive or is significantly different from the listing, you're eligible for a full refund.
Shipping Policies
Domestic
All US orders ship within 2 business days via UPS. Standard delivery is 3-7 business days.
International
Currently US only. International shipping is coming soon!
Lost / Damaged
All shipments are insured. Contact support immediately and we'll file a claim on your behalf.
Returns
Return Policy
When and how returns are accepted
All items are sold as-is. We do not authenticate items. Please bid at your own risk. We only accept returns on items if they were shipped the incorrect item or the condition is drastically different than what was described or pictured on the listing. Because all items on Shedd are secondhand and vintage, minor signs of wear are expected and do not qualify for a return.
Zoom In Before You Bid
We encourage all bidders to zoom in on the photos to view accurate condition before placing a bid. Our listings include multiple high-resolution photos so you can inspect every detail.
Eligible for Return
- You received the wrong item (different from what was listed)
- The item's condition is drastically different than described or pictured
Not Eligible for Return
- Normal signs of wear on secondhand/vintage items (including washable stains)
- Sizing issues — always go by the size tag on the item
- Authenticity issues — we do not authenticate items; listings include high-resolution photos of tags for bidder review
- Change of mind after purchase
How to Request a Return
Mark as Delivered
Go to your Order Details page and mark the item as delivered if it doesn't show delivered already.
Submit a Return Request
Select the item(s) you'd like to return, provide a reason, and upload photos showing the issue.
Wait for Review
The seller will review your return request. If approved, a return shipping label will be provided. Once a return is approved, ALL items from the order must be returned — we cannot issue a refund on a partial return. Once the items are received back, your refund will be processed.
Need Help?
Our support team is ready to assist you with shipping or returns